Call Courier Center at + 30 210-75 12 000, so that they can pick up your package for FREE (Recipient Charge) or send us an e-mail at customer-service@gap.com.gr.
Exchanges or refunds are accepted within 14 calendar days from the date of receipt* of the order and only if the returned products are in excellent condition, in their original packaging with their tags (labels etc.) accompanied necessarily by the Return Form and the receipt or a copy of it.
The Return Form is included in the original packaging of your order.
For hygiene reasons, our company does not accept exchanges or/and returns of underwear.
There is no exchange/return/refund option in our physical stores and the use of e-shop documents/receipts is not allowed in any way.
In case of a "3 for 2" promo purchase you can exchange it only by bringing all three items back in order for the procedure to be fulfilled. In case of buy one get second ΧX% off promo, you can exchange it by bringing all items back in order for the procedure to be fulfilled.
*The date of order receipt is confirmed by the tracking number of your order, which is provided by Courier Center.
Product Exchanges Within GREECE
Exchange for another size
-Fill in the EXCHANGE FORM FOR SIZE, writing down the size you want to receive in exchange for the one/s you are returning.
-Call Courier Center at +30 210 75 12 000, so that they can pick up your package for FREE (Recipient Charge) or send us an e-mail at customer-service@gap.com.gr with subject SIZE EXCHANGE, with your address details (name, address with postal code and contact telephone number).
-Once we receive your package, we will place your order with FREE shipping. In case the product you have chosen is no longer available, we will inform you by phone or email about the alternatives.
-Once your order is dispatched, you will receive sms/viber with your tracking number from Courier Center.
Exchange for another product
-Fill in the EXCHANGE FORM FOR ANOTHER PRODUCT-EXCHANGE CODE.
-Call Courier Center at + 30 210 75 12 000, so that they can pick up your package for FREE (Recipient Charge) or send us an e-mail at customer-service@gap.com.gr with subject EXCHANGE FOR ANOTHER PRODUCT, with your address details (name, address with postal code and contact telephone number).
-Once we receive your package, we will send you an EXCHANGE CODE by e-mail(the code will include the value of your returned purchase + FREE shipping) and you can use it in your new order in the field "ENTER PROMO CODE".
-Once your order is dispatched, you will receive sms/viber with your tracking number from Courier Center.
Free shipping in case of exchange for another size or product is valid only for the first exchange. In case of a second exchange, the shipping cost is €5 and does not include cash on delivery costs or other costs.
If a Gap Card Check from the Gap Card Loyalty Program was redeemed on your order, the amount of the check is valid only for your first exchange, either for another size or another product.
BOX NOW Locker:
Choose BOX Now Locker to return your package for exchange or refund.
The BOX Now Locker you choose to drop the package is in your preference . The BOX NOW Lockers are open 24/7 days a week. Don't forget to place the sticker with the 10 digit code on the package. In case you have used BOX Now for the first delivery you can use the same 10digit code on the package. (you can also find it in a BOX NOW dm in Viber App).
Product Exchanges ABROAD
Exchange for another size
-Fill in the EXCHANGE FORM FOR SIZE, writing down the size you want to receive in exchange for the one/s you are returning.
-Call Courier of your preference, so that they can pick up your package (Sender Charge).
-Once we receive your package, we will place your order with sender's shipping cost, according to weight or volume of the products. In case the product you have chosen is no longer available, we will inform you by phone or email about the alternatives.
-Once your order is dispatched, you will receive sms/viber with your tracking number from DHL Courier.
Exchange for another product
-Fill in the EXCHANGE FORM FOR ANOTHER PRODUCT - EXCHANGE CODE/COUPON.
-Call Courier of your preference, so that they can pick up your package (Sender Charge).
-Once we receive your package, we will send you an EXCHANGE CODE/COUPON by e-mail or sms (the code will include the value of your returned purchase) and you can use it in your new order in the field "ENTER PROMO CODE".
-Once your order is dispatched, you will receive sms/viber with your tracking number from DHL Courier.
If a Gap Card Check from the Gap Card Loyalty Program was redeemed on your order, the amount of the check is valid only for your first exchange, either for another size or another product.
Returns & Refunds for Greece & Abroad
-Fill in the REFUND FORM. If your order was paid with cash on delivery (applicable only for Greece), you will also need to fill in your bank account information.
-Shipping costs in case of refund, are paid by the customer, as well as it is the customer’s responsibility to send the package back to us in excellent condition.
-Within Greece: The amount of returned products is credited in full, including initial shipping costs, in the same way it was paid, except in the case of cash on delivery, where the refund is made directly to your bank account without including the cash on delivery cost.
-Abroad: The amount of returned products is credited, excluding initial shipping costs, in the same way it was paid.
-In the case of payment by credit card or payment link (with the use of credit card) in installments, no partial refund is supported. If you wish to return part of your order, there is no option, you will need to return in full and place a new order. If by the date we receive your return, you have already paid the first installment and wish for a refund, you will be credited the amount of the installment that has already been paid and the remaining installments will be handled by your bank.
-In the case of direct payment via e-banking, partial refund is not supported. If you wish to return part of your order, there is no option, you will need to return it in full and place a new order.
-In case a Gap Card Check was redeemed from the Gap Card Loyalty Program on your order, the amount of the check is non-refundable, and your check is not valid for any future orders.
-Refunds are processed within 14 calendar days from the receipt date of the return.
-During sale periods or holidays refunds may be delayed.
-The time needed for the refund amount to appear in your account, depends exclusively on your bank policy.
-Once the refund is completed, you will receive an email with relevant information.
-Gift orders are excluded from the right of refund (in which the delivery/recipient address is different from the billing/sender address).
Defective Products for Greece & Abroad
The company is responsible for any actual defects and lack of agreed characteristics, in accordance with articles 534 et seq of Greek Civil Code, as in force today. In this case return shipping costs are borne by the company, only with shipping through Courier Center.
Promo is only applicable on offer products (products that are listed on offer page).
The promo is applicable in New Collection, in Stores and Online. T & C applies.
FREE SHIPPING ON €150+ FOR ROMANIA 
FREE SHIPPING ON €150+ FOR ROMANIA 
